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Open Your Privacy Controls Before Joining

VIP Roulette, The Catfather, Football Studio and 32 Cards create account activity that our Privacy Policy explains clearly, from game-session logs to wallet records and support chats.

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ibet2 Open Your Privacy Controls Before Joining
REQUEST ROUTES

Switch To Direct Privacy Contact Paths

Privacy questions deserve a direct route, not a generic chat loop. Tell us whether you want to access, correct or delete account data, and include your registered phone or email so we can locate the right record. We may ask for verification before changing anything, because privacy requests affect wallet records, login history and support transcripts linked to your account. Keep the message concise, and avoid sending passwords, app PINs or one-time codes.

Team online

Live chat privacy queue

Use live chat when you need quick help finding the privacy form or checking whether a request has reached our support desk. We will not ask for your wallet password, app PIN or one-time code.

Email request record

Send a clear email when your request needs attachments, such as a corrected name spelling or proof that an old phone number belongs to you. Crop screenshots so unrelated personal data stays out.

Account form check

Use the account form after logging in if you want a request tied to the session we already recognise. This helps us compare your profile, wallet references and device records before changes are made.

DATA HANDLING

Browse Our Data Handling Checks

Behind this policy, our team separates account identity, wallet records, cookie choices and support transcripts so each category has a reason for being kept.

Account identity data

We collect details you provide during account setup and verification, such as name, contact number and email. These records help us match your request to the right account and reduce mistaken changes.

Wallet and payment records

Touch 'n Go, GrabPay, Boost dan FPX transactions create references, timestamps and status messages. We use them to reconcile wallet entries, handle disputes and confirm that a privacy request relates to your account.

Cookie and device signals

Cookies remember session state, language choice and basic device signals. You can adjust browser settings, but some cookies are needed for login security, fraud checks and keeping your wallet view consistent.

Game session logs

When you open VIP Roulette, Crash X or The Catfather, the system records session time, round reference and result data. This supports account statements, dispute checks and unusual activity alerts.

Retention and deletion

We keep records for as long as they are needed for account operation, disputes, security checks or legal duties. When those reasons end, records are deleted, anonymised or kept in restricted archives.

Request handling

Privacy requests are checked by support staff with access to the relevant account tools. If we need more proof, we ask for the minimum extra data needed to act safely.

Explore Your Privacy Questions Here

This FAQ stays focused on privacy choices, not game rules or lobby descriptions. Use it to understand what we collect, why wallet and game records matter, how cookies work and how to reach us about changes. If a request affects access, we check identity before acting so your account is not changed by the wrong person. That step protects your wallet records, contact details and support history.

We collect the details you provide, such as name, contact number and email, plus login records, device signals and verification status. These records help us operate the account, protect access and answer privacy requests.

Touch 'n Go, GrabPay, Boost dan FPX payments leave transaction references, timestamps and status messages. We use those records to match wallet entries, check disputed transfers and confirm that a privacy request belongs to your account.

Yes. Contact support through live chat, email or the logged-in account form and state that you want access to your data. We may verify your identity before sharing account records or wallet references.

Send the new contact detail through the account form or email, then include enough proof to link the request to your account. We may pause the change if the verification does not match our records.

Cookies help keep your session active, remember language choices, protect login pages and read basic device signals. You can manage browser settings, but blocking some cookies may affect account access or wallet display.

We keep data while it is needed for account operation, security checks, dispute handling or legal duties. When those reasons no longer apply, we delete, anonymise or restrict the records in line with our process.

Access is limited to staff who need the data for account support, wallet checks, security monitoring or privacy requests. We use role-based access and verification steps before sensitive records are changed.

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