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Open your ibet2 legal terms clearly

ibet2 sets out the account rules, eligibility wording, payment record handling and data rights that apply before you open your account.

Malaysia legal scopeEligibility depends on local lawData and cookie termsTouch 'n Go record context
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ibet2 Open your ibet2 legal terms clearly
CONTACT ROUTES

Check legal contact paths

Legal questions should reach the right team, not sit in a general chat queue. Use the contact path that matches your request so we can locate your account record, payment reference, consent status or cookie setting without asking you to repeat the same details several times.

Team online

Legal inbox

Send us your legal question with your account email, the date of the issue and any payment reference linked to Touch 'n Go, GrabPay, Boost dan FPX. We will route it to the team that handles terms and records.

Account records help

Use this route when you need a copy of account details, login history or transaction references kept for compliance checks. We may ask you to confirm identity before any record is released or changed.

Cookie and data requests

Ask support to help with consent records, cookie settings or personal data updates. Tell us the device used and the approximate time of the setting change so we can trace the correct log.

DATA PRACTICE

Manage your data rights with us

We treat legal requests as account matters that need clear handling. That means we collect the data needed to run your account, protect access, process transaction records, respond to disputes and meet…

Data we collect

We collect account details, login signals, payment references and support messages needed to operate the account and answer legal requests. Sensitive document checks are limited to cases where account access or withdrawal verification requires them.

Cookie controls

Cookies help keep sessions active, remember consent choices and protect account access. You can change browser settings, but some security checks may not work as intended if session cookies are blocked.

Account security

We use password checks, session monitoring and device signals to detect unusual access. If we see a legal or security concern, we may pause certain account actions while we verify the request with you.

Retention periods

Records are kept for as long as needed for account service, dispute handling, fraud prevention and applicable legal duties. When a retention reason ends, we remove or reduce records according to our internal schedule.

Correction requests

If your name, contact detail or payment reference is wrong, contact support with the accurate detail and proof where needed. We will update the record when the request is verified and legally allowed.

Who responds

Support receives your request first, then routes it to operations, payments or legal handling based on the issue. We use this flow so account records and policy questions are checked by the right team.

Browse legal questions before you join

This FAQ explains the legal points people usually ask about before opening an account or sending a request. It covers eligibility, data use, cookies, access changes and contact routes, while keeping the answers tied to the terms that govern your account relationship with us.

You agree to the account terms shown on this page and any linked policy wording that applies to data, cookies, verification, payments and account conduct. Read them before you create credentials or send documents to us.

Access and eligibility depend on local law and are available where local law permits. If a location rule, network signal or verification result affects access, we may restrict certain account actions until the matter is checked.

We use your data to create and manage your account, verify requests, protect access, process payment records and answer support issues. We do not ask for extra documents unless account checks or legal duties require them.

Cookies keep your session active, store consent choices and support account-security checks. You can adjust browser settings, but blocking some cookies may affect login flow, verification steps or the way support traces a request.

We keep records while your account is active and for periods needed for disputes, security checks, payment tracing and legal duties. When a record is no longer needed, we remove it or reduce what remains.

Yes, contact support with the correct detail and proof where needed. We will check the request against your account record, then update it when the correction is verified and allowed under applicable rules.

Start with support and state that your request is legal related. Include your account email, date of issue and any payment reference, so we can route it to the correct internal team without delay.

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